For all medical condition changes, policy queries, amendments or cancellation requests, please email enquiries@getawaycover.co.uk
Please ensure any emails include your name and policy number and full details of your query or requested policy amendment or cancellation.
For all claims queries, please contact IMG Claims on:
Telephone : 01444 465 581
Opening Hours : Monday to Friday, 9am to 5pm
Email : travelclaims@imglobal.com
If your query is about a current claim, please ensure you quote your claims reference in all correspondence.
For details on how to submit a new claim, please click here.
We aim to provide the highest standard of service to every customer. However, if you feel unhappy with any element of the service received, please write and tell the relevant party so that they can try to resolve the problem. Please be advised that only the identified parties below can deal with your complaint and provide you with any complaint information updates. If you submit your complaint to or try to obtain information from the wrong party, you will be asked to resubmit your complaint to the correct party.
In the first instance contact:
The Complaints Officer, International Medical Group, 3rd Floor, Fitzalan House, Fitzalan Court, Cardiff. CF24 0EL.
Tel: 01444 465 581
Email: qualityassurance@imglobal.com
If you remain dissatisfied, please follow the next stage of the complaints process as detailed in the policy wording.
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